when things don't go right
No traveller expects things to go wrong when they are travelling. If the unexpected happens, emergency assistance can be arranged for our policy holders around the world, 24 hours a day, 7 days a week.
Our Emergency Assistance providers are trusted and experienced companies who are dedicated to helping you when something unexpectedly goes wrong on your trip. They offer a range of services to help.
For emergency assistance...
From all countries + 44 1245 347 668
When you call please have available your policy number and contact phone number.
You must contact the emergency assistance team as soon as possible:
if you are injured or become ill or in the event of death. If you:
- are admitted to hospital
- are involved in an accident
- are injured or become ill and your bills will exceed £300
Not doing so could mean that we will not provide cover or we could reduce the amount we pay for a claim.
if you need to return home early. If you:
- curtail your trip or miss your flight due to medical reasons
- need to return home early
If you have to return home early, you must have cover approved by the emergency assistance team. If you incur costs which have not been approved by the emergency assistance team, this could mean that we will not provide cover or we may reduce the amount we pay.
Any minor illness or injury costs resulting in a claim should be paid by you, a medical report and receipt obtained and the amount claimed within 31 days of the end of your trip.